Delete your Dometrain account

This page explains how to delete your Dometrain account and the data linked to it. It applies to the Dometrain app on Google Play and the App Store, and to dometrain.com. It is one account everywhere.

In the app

1. Open the Dometrain app and sign in.
2. Tap Account.
3. Tap Delete account, type your email address to confirm, and tap Delete account again.

Your account is deleted right away, and you are signed out on every device.

Without the app

Email contact@dometrain.com from the email address on your account, with the subject "Delete my account". We will confirm by email before we delete anything, and we reply within one month.

What is deleted

• Your Dometrain sign-in.
• Your courses, including ones you bought, and your progress, notes, certificates, achievements and public profile.
• Your learning data linked to your account, including conversations with the AI assistant.
• Downloaded lessons and your work on the device you delete from.

This cannot be undone. If you sign up again with the same email address, you start with an empty account.

What is kept, and for how long

• Payment records we must keep by law (invoices and transaction records) are kept for as long as the law requires.
• Some service records are cleared on a schedule rather than right away.

Subscriptions

Deleting your account does not cancel a subscription. If you subscribed in the app, cancel it in Google Play (Play Store > Profile > Payments and subscriptions > Subscriptions) or on your iPhone (Settings > your name > Subscriptions) first, or you will keep being billed.

Questions

Email contact@dometrain.com. Our privacy policy is at https://dometrain.com/privacy/.